PRIVACY POLICY

Who are we?
DGA is a “controller” under the General Data Protection Regulation and the Data Protection Act 2018.

Whose Data do we hold?
We may hold data about the following people:

  • Employees and associates
  • Clients
  • Suppliers & service providers
  • Advisers, consultants and other professional experts
  • Complainants and enquirers

What data will we collect?
We will only collect information from you that is relevant to the matter that we are dealing with. In particular we may collect the following information from you which is defined as “personal data”:

  • Personal details.
  • Medical details.
  • Financial details.
  • Employment details.
  • Family and lifestyle details.
  • Education and training details.
  • Court documents.
  • Test forms and results

Special Categories
We may also collect information that is referred to as being “special category”.  This could include:

  • Physical and mental health details
  • Racial or ethnic origin
  • Religious beliefs or other beliefs of a similar nature
  • Criminal convictions
  • Sexual orientation

Basis for processing
The basis on which we process your personal data is one or more of the following:

  • It is necessary for the performance of our contract with you
  • It is necessary for us to comply with a legal obligation
  • It is necessary for the performance of our contract with you
  • It is in our legitimate interests to do so
  • You have given us your consent (this can we withdrawn at any time)

How will we use your data?
We may use your information for the following purposes:

  • Provision of legal services including advising and acting on behalf of clients
  • Promotion of our goods and services
  • Maintaining accounts and records
  • Supporting and managing staff

With whom will we share your information with?
Under our Code of Conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with your matter.  This may include:

  • Barristers
  • Medical Experts
  • Private investigators
  • Healthcare professionals, social and welfare organisations
  • Courts and tribunals

Where you authorise us to do so we may also disclose your information to your family, associates or representatives and we may also disclose your information to debt collection agencies if you do not pay our bills.

For how long will we keep your information for?  

  • We will normally keep your information throughout the period of time that we do work for you and thereafter for a period of 12 years for property purchase matters and 6 years for all other matters as we are required to do by law and also by the regulations that apply to us
  • In some cases (for example where we have prepared a Will for you) we may retain your information for a longer period and we will advise you of this at the time

More information is set out in our data retention policy which is available on request from the data protection officer

Transfers to other countries

  • We may from time to time transfer your personal data to a country outside of the EEA.
  • Normally this will be necessary for the performance of your contract with us or for the exercise or defence of legal claims on your behalf.
  • Sometimes we may transfer for other reasons and we will ensure that appropriate safeguards are in place at all times.

Security Arrangements

  • We shall ensure that all the information that you provide to us is kept secure using appropriate technical and organisational measurements
  • The firm is also accredited under the Law Society’s Lexcel scheme and holds accreditations under the Conveyancing Quality Scheme (CQS) and the Wills & Inheritance Quality Scheme (WIQS).
  • In the event of a personal data breach we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the ICO and with you as appropriate.
  • More information is available from the data protection officer.

What rights do you have?
You have the following rights under GDPR:

  • Right to be informed
  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Rights concerning automated decision making and profiling

Right of access

  • You have a right to see the information we hold about you
  • To access this you need to provide a request, in writing, to our data protection officer, together with proof of your identity.
  • We will usually process your request free of charge and within 30 days, however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further 2 months if the request is manifestly unfounded or vexatious and/or is very complex.
  • Full details are available in our data subject access policy which is available on request from the data protection officer

Right to erasure

  • You have a right to ask us to erase your personal data in certain cases (details may be found in Article 17 of the GDPR)
  • We will deal with your request free of charge and within 30 days but reserve the right to refuse to erase information that we are required to retain by law or regulation, or that is required to exercise or defend legal claims
  • To exercise your right to erasure please contact our data protection officer

To whom can you complain to?
If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact the data protection officer, Steven Hudson, 4 Bretonside, Plymouth, telephone 01752 668246 or email:  sjh@gardandco.com

If your complaint remains unresolved then you can contact the Information Commissioner’s Office, details are available at ico.org.uk

Our registered address:

Dr Grange and Associates
Maple House
High St
Potters Bar
Hertfordshire
EN6 5BS

Read our privacy policy

Copyright DGA Associates 2018.

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DGA provides the full range of services in family, criminal and civil law, always in accordance with Legal Aid Agency rates and guidelines.

Telephone: 01707 594 001
Email: enquiries@dgaexperts.co.uk
Opening hours: Monday to Friday 9am to 5pm